Terms of Sale

1. Purpose and scope

These Terms of Sale (hereinafter the “Terms”) govern the sale of the Premium subscription to the online service AutoSuivi (hereinafter the “Service”), accessible via https://auto-suivi.fr and the associated mobile applications.

They apply to any order placed by a natural person acting as a consumer (hereinafter the “Customer”) residing in the European Union. Free use of the Service is governed by the Terms of Use set out in the legal notice.

Subscribing to Premium implies unreserved acceptance of these Terms, which may be reviewed on the Pricing page and at cgv.php.

2. Seller

3. Description of the plans

3.1 Free plan

The Free plan lets you use the Service without payment, subject to the following limits: 1 vehicle, 10 services, 15 expenses, 5 documents, 2 garages and 5 faults maximum. Some advanced features (Excel/PDF export, advanced statistics, resale sharing, etc.) are reserved for the Premium plan.

3.2 Premium plan (paid subscription)

The Premium subscription gives access, for the subscribed period, to all Service features without the Free-plan limits, including: unlimited vehicles, services, expenses, documents, garages and faults; Excel and PDF export; advanced statistics; a professional PDF service booklet; resale sharing (secure link + QR code for buyers).

Feature details are shown on the Pricing page at the time of order. AutoSuivi reserves the right to add or adjust features, without a substantial reduction of those advertised at the time of subscription for the period already paid.

4. Prices and payment

Prices are stated in euros, inclusive of all taxes (TTC). The micro-entrepreneur is not subject to VAT.

• Monthly subscription: €3.99 TTC per month, billed monthly
• Annual subscription: €35.88 TTC per year (i.e. €2.99 TTC per month), billed in one instalment on subscription and then on each annual due date

The applicable prices are those displayed on the Pricing page when the order is confirmed. AutoSuivi may change its prices for new subscriptions; the Customer is informed in advance. On renewal, the price in force at the time of renewal applies, subject to prior notice.

Payment is made by card via the secure Stripe platform (PCI-DSS Level 1 certified provider). AutoSuivi does not store the Customer’s bank details. An invoice or receipt is available via Stripe and/or sent by email after each payment.

5. Ordering process

To subscribe to Premium, the Customer must:

• Have an active AutoSuivi account (minimum age: 18)
• Choose the monthly or annual plan on the Pricing page
• Accept these Terms and request immediate access to the Service
• Complete payment on the secure Stripe Checkout page

The order is final only after Stripe confirms payment. A confirmation email may be sent to the address linked to the account.

6. Performance of the Service

The Service is digital content provided as SaaS (Software as a Service), available online as soon as payment is confirmed. Premium access is activated automatically on the Customer’s account, usually within a few minutes.

The Customer is responsible for having compatible equipment, an Internet connection and an up-to-date browser. The Service is hosted by Infomaniak Network SA (Switzerland). See the legal notice for the host’s details.

7. Term, renewal and cancellation

7.1 Term

The subscription is taken out for the chosen period: one month (monthly plan) or one year (annual plan), from the date payment is confirmed.

7.2 Automatic renewal

Unless cancelled by the Customer, the subscription is tacitly renewed at each due date (monthly or annual) for the same duration, at the price then in force. The Customer is informed of the renewal terms before any subscription.

7.3 Cancellation

The Customer may disable automatic renewal at any time from their account (My subscription or My profile). Cancellation takes effect at the end of the current period: the Customer keeps Premium access until that date and is not refunded pro rata for the remaining period, except where the right of withdrawal applies (clause 8).

In the event of a serious breach of the Terms of Use/Terms of Sale by the Customer (fraud, account sharing, unlawful use), AutoSuivi may suspend or terminate access without refund, after notice where the law so requires.

8. Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 calendar days from subscription to exercise the right of withdrawal, without giving a reason.

To exercise the right of withdrawal (where it has not been waived or where the law still allows it), the Customer sends a request by email to contact@auto-suivi.fr or by post to the registered office, stating their name, account email and subscription date. contact@auto-suivi.fr

If withdrawal is accepted, AutoSuivi will refund amounts paid within 14 days of notification, using the same payment method as the order, unless the Customer agrees otherwise.

9. Warranties, availability and liability

AutoSuivi endeavours to keep the Service available 24 hours a day, 7 days a week, subject to maintenance and force majeure. No warranty of absolute availability is given.

AutoSuivi is a tool to help manage and track a vehicle. Alerts, calculations and recommendations are provided for information only. The Customer remains solely responsible for servicing and maintenance decisions, which should be confirmed by a qualified professional where needed.

AutoSuivi cannot be held liable for indirect damage (loss of data, loss of business, commercial loss) or for consequences of using the Service other than as intended. In any event, AutoSuivi’s liability is limited to the amounts actually paid by the Customer for the subscription in force over the last twelve (12) months.

The Customer is responsible for backing up important data and for keeping their login details confidential.

10. Personal data

Data collected in connection with subscription and use of the Service are processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. For more information: Privacy policy.

DPO / data contact: contact@auto-suivi.fr contact@auto-suivi.fr

11. Intellectual property

The Service, its interface, software, text, graphics and databases remain the exclusive property of AutoSuivi. The subscription grants the Customer a personal, non-exclusive, non-transferable and revocable licence to use the Service for the subscription term. Unauthorised reproduction, extraction or reuse is prohibited.

Data entered by the Customer belong to the Customer. They may export them (Premium feature) and delete them in accordance with the privacy policy.

12. Force majeure

AutoSuivi shall not be liable for non-performance or delays resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (natural disaster, widespread Internet outage, major cyberattack, government decision, etc.).

13. Complaints, mediation and disputes

For any complaint relating to an order or billing, the Customer may contact contact@auto-suivi.fr. AutoSuivi undertakes to reply within a reasonable time. contact@auto-suivi.fr

In accordance with Articles L.612-1 et seq. of the French Consumer Code, if a dispute is not resolved amicably, the Customer may refer the matter free of charge to a consumer mediator:

The Customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr https://ec.europa.eu/consumers/odr

These Terms are governed by French law. Failing an amicable resolution, the French courts shall have jurisdiction, in accordance with the rules of jurisdiction applicable to consumers.

14. Changes to the Terms

AutoSuivi may amend these Terms. Customers will be informed of any material change by email or by a notice on the Service at least 30 days before it takes effect for current subscriptions. If they disagree, Customers may cancel their subscription before the new Terms apply.

Last updated: 8 June 2026